STRIPCHAT token refund procedure | Conditions and application method

• ① STRIPCHAT Support｜Open request page
  • https://support.stripchat.com/hc/en-us/requests/new
• ② Request “I want a refund”
  • Username: your username
  • Subject: Token refund due to malfunction, etc.
  • Who are you? : Select “I am a User”
  • Issue type: Select “Billing and Subscriptions”
  • Issue details: Select “I want a refund”
  • Description: Explain the reason for the refund, the amount, etc., and enter the number of tokens, account ID, and purchase time (time of use).
• ③Attach image files, etc. as necessary.
• ③Tap the “Submit” button

• Applies to the last token package purchased.
• Must be within 30 days of last token purchase
• Purchased tokens must be unused
• Credit card / PayPal payments accepted

General refund terms:

• The request must have been submitted within 48 hours of the issue occurring.
• If there is an obvious problem with a private show, limited private show, tip or purchase of paid content (such as a system error or a performer’s failure to fulfill a promise)
• Services performed outside the STRIPCHAT site are not covered.

STRIPCHAT Private Show Refunds:

• If you have watched a show longer than 5 minutes, you will not be able to receive a full refund. If you are dissatisfied, please end the show immediately and write down the reason for your negative rating and comment.
• Please make sure that the performance content is agreed upon with the model before the private show begins.
• Otherwise, the model may refuse the refund.
• If there is a system problem on the user’s side, there will be no refund.

Refund of tipping coins:

• If there is an explicit agreement between you and the model regarding the tip amount, only failure to meet that promise will qualify for a refund.

Spy on Show refunds:

• Spy on Shows is not eligible for token refunds.

Refunds for paid content purchases:

• Tokens will be refunded only if there is an obvious problem with the content posted by the model (model photos, videos).

• Log in to your STRIPCHAT model account
• View your income history from within the menu
• Check the income eligible for refund and open the “Refund Menu”
• Tap “Refund coins to user”

Coins sent within the last 20 minutes will be eligible for a refund.